Operations Manager
Responsibilities
To be responsible for the smooth functioning of all desperations and proper deployment of the team
Contract Management includes all contacts
To liaise with all clients on operations arrangement, queries and complaints vault control and monitoring with regular audit checks by clients and finance staff
Monthly inspections on frontline crew operation
Submission of tenders and service proposals upon client’s request
Cost control and resources planning
To perform any other duties assigned from time to time
Qualifications
Bachelor degree in Business/ Finance or related discipline
At least 4 years work experience in operations/ management at supervisory level with the ability of command and control
Excellent communication, facilitation, influencing and presentation skills
Good command of written and spoken English and Chinese (including Putonghua)
Proficient in MS Office including Word, Excel and PowerPoint
Possess a decent and trustworthy character
Business Development Officer
Responsibilities
To assist and handle the work that assigned by Sales Manager and Superior
To achieve & exceed sales target by continuously identifying new business opportunities and maintaining existing clients
To conduct research and prepare reports on market trend and competitors activities
Material Sourcing and prepare quotations for clients
To able to handle projects independently
Expedite the resolution of customer problems and complaints to maximize satisfaction
Keep abreast of best practices and promotional trends
To perform any other duties assigned from time to time
Qualifications
At least 1 to 2 years sales experience, preferably in Security Personnel or Property Management industry
Excellent communication and presentation skills
Good command of written and spoken English and Chinese (including Putonghua)
Proficient in MS Office including Word, Excel and PowerPoint
Able to work under pressure and meet tight deadline
Strong organizational and time-management abilities
Customer Liasion Officer
Responsibilities
To assist and handle the work that assigned by Senior Customer Liaison Officer and Superior
To build-up long-term relationships with customers to generate recurring business
To review pricing and profitability or key customers while supporting related sales duties
To able to handle projects independently
To manage / prepare new / renew contract, quotation / tender
Assist monthly billing matters
To perform any other duties assigned from time to time
Qualifications
Degree or above
At least 1 to 2 years customer service experience, preferably in Security Personnel or Property Management industry
MS Office skills: Word, Excel, PowerPoint
Proficiency in English and Chinese (Mandarin) reading, writing and spoken
Project Officer
Responsibilities
To strengthen the Technical Operations Support for coming Internal & External Projects (with included ELV products, new products & Services Deployment), assure the quality services delivery
To Support on-site FLM/SLM operations of new products & Services
To Support & Coordinate with other Operations team / Sub-Contractor for assure the SLA
To Conduct Lab Test / UAT for new products
To support new products sourcing to fulfill the markets needs
To handle and solve client query ( products level )
To perform any other duties assigned from time to time. (This must be given as last item.)
Qualifications
Discipline of electrical and electronic equipment
Proven ELV operations experience
With project management / supervision experiences will be preferable
With products & services development experiences will be referrable
MS Office skills: Word, Excel, PowerPoint
Proficiency in English and Chinese (Mandarin) reading, writing and spoken
ATM Officer
Responsibilities
To assist the ATM team in the day to day operations, to ensure a professional standard of service delivery is achieved
To carry out ATM replenishment duty
To carry out first line maintenance service for ATM, PCD, CQM and GCM
To assist official technician to provide second line maintenance service for ATM, PCD, CQM and GCM
To use electronic tool to operate ATM safe lock
Qualifications
Secondary education or above
With related experience is preferred
English & Chinese (spoken & written) compulsory
Computer knowledge (Excel, Word) compulsory
Work independently and under pressure
Control Officer (控制中心主任)
Responsibilities
Answer all incoming calls & make registration of the related cases in Log-Book
Monitor guards book-on/off and teleprotection using MMS
Coordinate with schedulers about the scheduling matters
Responsible to monitor the premises within the company through CCTV system in control room
Perform other duties as assigned.
Qualifications
Secondary school graduate or above
Possess control room working experience preferred.
Good command in spoken & written Chinese and English.
Proficient in MS application, e.g.: Excel, Word, etc
Control Room Officer (保安運輸督察)
Responsibilities
Handle customer inquiries by telephonically
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process order, forms and applications
Identify and escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Qualifications
High school or equivalent
Proficient in relevant computer applications
Required language proficiency, fluency in Cantonese, good in Mandarin & English
Knowledge of customer service principles and practices
Some experience in call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes
Ordinary Security Guard (保安員)
Responsibilities 主要職責
Be deployed in various posts (including single guard posts and/ or multiple-guard posts) rendering security service to clients 至指定的崗位(單一或多個保安崗位)為客戶提供保安等服務
Arrive the designated post punctually 準時到達被指的崗位
Protect life and property within the designated premises by performing the duties dictated within the Post Standing Orders and Guardforce Standing 依崗位指示及公司規定維持及維護客戶之生命財產等的一般保安、客戶服務及接待工作
Keep good communication with the client 維持與客戶間的溝通
Maintain the public order within the assigned post 於崗位內維持公共秩序等
Carry out regular inspection to the assigned area as directed by your supervisor 依主管指示於特定地點巡邏視察
Qualifications 入職要求
Primary school graduate or above 小學程度或以上
Dress in tidy uniform with proper and dignified behavior and conduct while on duty 需穿著制服工作
Possess security service experience preferred 有保安經驗者優先考慮
Required to work shifts 需輪班工作
Strong, fit, no criminal record, honest, punctual & reliable 精神良好、身體健康、無犯罪記錄、誠實、服從、守時、遵守紀律及有責任心
押運員 (Box Carrier)
主要職責及入職要求
提供押運服務
擁有中三或以上學歷
勤奮可靠
有保安人員工作經驗者優先考慮
需輪班工作
現金點算員 (NPC Clerk)
主要職責及入職要求
每日現鈔及銀幣點算
每日報表及貨源整理
一般基本文書處理
具收銀經驗者優先考慮
需輪班工作
兼職現金點算員
主要職責及入職要求
每日現鈔及銀幣點算
具收銀經驗者優先考慮
每週需工作至少三天
歡迎在讀大學生申請
巡更主任 (Patrol Officer)
主要職責及入職要求
負責巡查各保安員的工作狀況
按照公司安排，運送文件或保安員到指定地方
完成主管委派的工作
向主管匯報一切意外事故
有保安主管經驗者優先考慮
持有輕型汽車駕駛執照
需輪班工作
解款車司機 (Driver)
主要職責及入職要求
駕駛車輛押送現金及貴重物品, 不需要搬運物品
保持車輛日常清潔, 記錄出車事宜
對工作積極主動，有責任心和具團隊精神
需輪班工作
必需持有澳門重型貨車 (C) 駕駛執照
具良好駕駛經驗，熟悉澳門街道及交通情況優先考慮聘用
解款車夜班司機
主要職責及入職要求
主要工作時間為傍晚至翌日凌晨
駕駛車輛押送現金及貴重物品, 不需要搬運物品
保持車輛日常清潔, 記錄出車事宜
對工作積極主動，有責任心和具團隊精神
需輪班工作
必需持有澳門重型貨車 (C) 駕駛執照
具良好駕駛經驗，熟悉澳門街道及交通情況優先考慮聘用
福利
全職職位福利包括：有薪年假、有薪強制性假日、醫療福利、退休基金計劃及生日利是
兼職職位福利包括：有薪年假及有薪強制性假日
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