餐飲部 Food & Beverage
Food & Beverage Manager (Western Restaurant)
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards;
Preserve excellent levels of internal and external customer service;
Support the service operation during Banquets;
Cooperate with F&B management in set up and organization of banquets;
Identify customers’ needs and respond proactively to all of their concerns;
Check food and beverage supplies and place orders when needed;
Track and order shipments;
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork;
Comply with all health and safety regulations;
Report on management regarding sales results and productivity;
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
銷售部 Sales
Sales Manger
Develops and executes annual sales plan for hotel, including the development of promotions, forecasting, and profit planning by item, market, customer, and period;
Manage to and maintain accurate and quality sales records and prepare sales and activity reports as required;
Drive regional sales force performance through leadership, vision, and motivation;
Work closely with management and marketing to analyse business trends, capture opportunities for growth and development of action plans to maximize sales;
Able to provide accurate budget forecasting in respect to sales quota on a regular basis for the team. Will be accountable for team goals and results to forecast;
Monitors and evaluates goals and budgets;
Develops a strong relationship with the major travel agency, partners and respective organizations;
Demonstrates a positive attitude about work issues, policies, and procedures.
Applies concepts of excellence in customer service and always conducts duties in a positive and friendly manner;
Retain customer base, ensuring a superior customer experience. Maintain and build customer relationship to drive customer retention, working with internal teams to ensure our operational efficiencies and service levels meet and exceed customer expectations;
Effective verbal and written communication capabilities;
Proven track record of sales leadership, including five or more years’ sales leadership experience;
Assistant Sales Manger
Assist in drawing up the marketing plan annually with the Sales Manager (including section on Corporate Accounts).
Keeps a record on former, existing, potential clients and a profile of each of them.
Organizes regular visits in accordance to a predetermined plan.
Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.
Presents a summary of his/her visits to the Sales Manager and Marketing on a weekly basis (Weekly Sales Plan) prior and after the week is completed.
Ensures that all new clients have no negative credit references.
Records all daily sales.
Records the statistics of his/her sales accounts.
Submits production reports on his/her list of accounts on a monthly basis.
Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B and Banqueting etc.).
Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).
Promotes the hotel as often as possible through entertaining, conducting, site inspections and presentations etc. of the hotel.
Sales Coordinator
Supporting the sales team in attaining sales targets
Handle all daily communication internally and externally
Communicate effectively with sales manager and clients to maintain existing relationships while helping to create and build new client relationships
Providing sales and administrative support through various office duties such as answering the phone, making calls to vendors, managing calendars, scheduling site visits, etc.
Retain a knowledge of venues, restaurants, tours, etc. to provide accurate assessment of particular needs for a client
Follow up orders and payments
Provide sales and after sales services to clients
Maintain good relationships with customers
Manage client expectation on delivery of miscellaneous quotations & communication
Passionate, hard worker and well organized professional with power to prioritize and multitask
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
訂房部 Reservation
Reservation Agent (Full time / Part-time)
Consistently offer professional, friendly and engaging service
Answer telephone and email inquiries in a timely manner
Coordinating group reservations activity
Determine Guest’s needs and quote the appropriate room and rate as per requirements
Follows up tentative bookings and update reservation status
Maintaining the in-house reservations systems
Review reservation booked daily
Responsible for recording Company/Travel Agent Rates both in system and correspondence file
Good command in spoken English and Chinese
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
前堂部 Front Office
Duty Manager
To consistently offer professional, friendly and engaging service
To assist guests regarding hotel facilities in an informative and helpful way
Handles guest complaints and other related problems and reports to Front Office Manager
Build and maintain positive client and customer relationships
To ensure proper staffing and scheduling of all Front Office
Maintain an efficient, organized work space that encourages productivity at all times
Set departmental goals and create plans of action for achieving them
Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)
Complete daily operational tasks in a timely manner
Perform general office duties as needed (sending/answering emails, phone calls, filing/electronically inputting forms, etc.)
Good command in spoken English and Chinese
Perform related duties as assigned
Guest Service Agent (Full time / Part-time)
Checking guests in and out of the hotel in an efficient, courteous and professional manner
Ensuring that special requests are noted and fulfilled
Communicating with all departments regarding in house VIPs and any special requests/needs
Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
Understands room status and room status tracking
Listening and responding to guest in a professional manner and assisting guests with any questions, directions, etc.
Managing and resolving all guest complaints and compliments in a professional and courteous manner
Transportation Ambassador (Part-time)
負責協助或指引客人乘搭穿梭巴士
解答客人問題
工作地點按公司安排
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
康體部 Recreation
Recreation Manager
Oversee daily recreation operations and maintain schedule, planning and coordinating events, programs, and activities.
Prepares recreation activity schedules and participates in the planning and development of holiday and special event programs
Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction
Ensures that all recreation programs are executed in accordance with all hotel and safety guidelines
Oversee facility maintenance, cleanliness, equipment, and inventory supplies, ordering supplies and coordinating equipment repair
Prepares annual departmental budget and manages departmental costs, updating budget if operational forecasts change significantly
Evaluates employee performance, determining improvement and training needs and advancement requirements
Good command in spoken English and Chinese
Part-time Recreation Attendant
Greet guests and provides information and policies of Gymnasium Room
Must be well-mannered, display a helpful attitude show willingness to help guests and employees at all times
Perform daily safety and cleanliness checks on all recreational equipment
Collect and replenish pool towels and monitor inventory to minimize loss
Monitor use of the facility and address and/or report potential hazards
Respond to guest inquiries and service issues in a timely, friendly and efficient manner
Perform general Recreation duties, as needed
Good command in spoken English and Chinese
Part-time lifeguard
Identify potential accident hazards.
Be alert or prevent accidents (risk management).
Enforce all pool rules in a consistent manner.
Handle discipline situations with courtesy and fairness.
Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures.
Administer first aid and CPR as required.
Swimming pool cleaning and refill the disinfection chemical.
Good command in spoken English and Chinese.
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
人力資源部 Human Resources
HR & Admin Assistant Officer (Payroll)
Monthly attendance record checking and payroll calculation
Tax calculation
FFS calculation
Analysis cost report
HR & Admin Clerk
Provide administrative support to the department
Handle documents to the government and working outside office might be required (Car is provide by the company)
Part-time HR Assistant
Assist in preparing and filing daily documents
Data Entry
Provide administrative support to the department
Handle documents to the government
Perform ad-hoc duties as assigned
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
財務部 Finance
Account Payable
To collect and review all documents necessary for the preparation of the payment run (purchase request, purchase order, receiving record, invoice, etc.)
Ensure the mathematical accuracy, legitimacy and completeness of the transaction before filing them by Supplier name, awaiting payment.
To prepare Payable Vouchers and initiate the payment process in a timely manner.
To perform all Accounts Payable sub-ledger postings and to verify that Accounts Payable sub-ledger and General Ledger balances agree.
To maintain the filing system for creditors’ and ensure that on-hand outstanding invoices match with A/P ageing report as per the system.
To perform monthly reconciliations between A/P sub ledger accounts and supplier statements.
To print a system generated payment summary and ensure the prompt payment of all invoices selected.
Stamping all documents “paid” once the payment approval process is completed, to prevent the risk of double payment in the future.
To properly monitor the issuance of cheques and the safeguard of any unused cheques.
Cost Controller
To verify that officer checks (duty meals), F&B entertainment checks are processed according to the procedure and to prepare a daily entertainment report.
To cost all recipes, inter-kitchen transfers and any food and beverage consumed by the hotel employees (staff meals).
To define minimum and maximum stock levels, par stock management systems and to ensure the compliance with the relevant departments.
To ensure all goods received and delivered in and out of the hotel stores are properly documented and accounted for.
To perform daily and monthly Food and Beverage reconciliations, using POS-generated sales analysis reports and ensuring that all discrepancies are explained.
To perform the physical count of all storeroom stocks and month-end inventory, with final balances to be reconciled with the general ledger month-end balance.
To report the daily and monthly F&B costs with emphasis and detailed analysis on exceptional variances such as trend of cost of sales ratios, slow moving items, breakage & loss, etc.
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
資訊科技部 Information System
資訊科技技術員 / 資訊科技助理
主要負責支援、維護及監察機構內不同單位的資訊科技設施的日常運作,包括電腦系統(Windows作業系統)、地區網絡、互聯網及伺服器;應用系統及軟件使用問題排解、維護及技術支援;
有時需外勤工作。
性格主動、具責任感、良好溝通能力及能獨立處理工作；
高中或以上程度，並持有資訊科技/電腦科學相關文憑/證書 ；
具相關工作經驗者,可獲優先考慮 。
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